Amarillo >Food & Dining > IHOP
1711 E Interstate 40, Amarillo, TX | Directions 7910235.193283 -101.818646
My entire experience was quite awful. We ordered 3 Double BLT sandwhich meals. A tea a coffee and a water with those meals. My Tea was old, cloudy and nasty. The sprite I had to replace the tea was flat. When our meals came out the BLTs had no mayo on them, the toast was dry and overly cooked, the lettace slimey and inedible, and the bacon dry and over cooked; There were also no tomatoes on the sandwiches either. We had notified the server that we were staying at the days inn next door and we were informed we'd get a 20% discount. we did not realize this included substandard food and service. I had to go request for tomatoes as well as then ask for the managers name. The manager came out to see what the issue was, and the one plate that was untouchable due to the lettace being extremely slimey and old looking & tasting. She informed us that we would have that meal refunded. We had already sent the server the money. our bill had come out to 21.43 (3 Blts 6.79, 2 drinks 1.95 + a 20% discount @ 4.65) when the server brought the "fixed" reciept and the change of 2.55 she was asked where the rest of the refund was and could not explain. so we asked for the manager again. the manager had not given the discount. Plus has some how STILL shorted us nearly 5 dollars. She then came back with a 2 meal free card (hand written on a business card) asking us to return. Also, the store was quite empty only one other table was full at the time of our leaving the store. the manager was Kayleigh. This was, by far, the worst experience we have ever encountered at any restaurant let alone an IHOP restaurant. Plus the waitress kept 2 dollars from the main reciept. then they refused to give us the original OR the correct reciept. did not want us knowing the names nor the store number.
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