Shoddy work, worse customer relations.
We took my wife's car to West Body shop to have an outside mirror replaced, the mirror was not only mounted incorrectly but the wrong mirror was used. David West, the owner said "I don't know what to tell you". He also said "do you want me to eat some parts and form the matching mirror for you?"
I then contaced the insurance company and they have demanded a refund from West Body and have set up an appointment with another body shop to repair the car correctly.